CONTACT GLOWORM FESTIVAL

Howdy Glowormer,

For all TICKET QUERIES, please submit a request directly to our event partners Festicket via www.festicket.zendesk.com/hc/en-us/requests/new

Gloworm is a family festival aimed at children under 13 and their families. The festival is focused on quality family time and imaginative play. The aim of the festival is to encourage families to play, learn and create magical memories together.

Please note that all children aged 2 and under are completely free and do not require a paid ticket!
All adults must be accompanied by a responsible child!

We know you'll have a number of questions about the event and have listed some of the most frequently asked ones below. If you want to ask anything else then please do contact us.

It's my child's birthday can they meet one of the stars for a meet & greet?
Unfortunately to be fair to everyone this isn't logistically possible.

My child is 2 do they get in free?
Once your child reaches 3 years old you will require a ticket. We have a zone on site specifically designed for your crawlers called 'Tiny Tots'.

Are adults required to purchase a ticket to Gloworm?
Yes.

Do Carers qualify for free entry?
Yes, please be advised a 'carer' is someone that looks after an individual in receipt of DLA. Simply head over to the on site Box Office before the festival opens and collect your ticket.

Where is Gloworm?
Please see Map and Info page for information on directions to the festival.

Is it possible to get round the festival in 1 day?
There is so much to do at Gloworm. We recommend coming along for the weekend so you are not rushing around.

Will there be 24 hour first aid support at the festival?
Yes our first aiders and welfare tent will be there to help you at all times.

What does my ticket include?
Your ticket includes MOST activities.

What happens if it is raining?
We want to ensure that you can enjoy the event come rain or shine, many of our activities will be under cover and in marquees. Gloworm is an outdoor event, in the eventuality that the weather is inclement the event will still take place, we advise all visitors to check the weather and come prepared with waterproofs, we also remind visitors to bring sun lotion, sun hats and water bottles.

Are the Fairground rides included?
The Fairground is free of charge both days between 10am and 5pm and will be chargeable from 5pm to 10pm.

Do I need to bring cash?
We will have cash machines on site for your convenience, it is a good idea to bring some cash to spend at our lovely food vendors or carefully selected stores.

Can I bring children older than 13?
Yes. The programming is aimed at children age 13 and under, however there is no reason why you couldn't bring along children older than 13 and we are happy for them to take part.

Can I bring a picnic?
Yes, please check the Food & Drink page for information on the food available on site.

Can I bring my dog?
Sorry no dogs, cats or Gruffalos.

Can I leave my child at the event?
No. Children must be accompanied by a responsible adult at the event at all times.

Are there activities suitable for disabled children?
Yes there will be many activities that disabled children can partake in apart from watching some of their favourite shows.

Is the terrain suitable for pushing a wheel chair?
The ground is grass and not hilly, please be aware in wet conditions it can be more difficult to push buggies and wheelchairs.

Is there a baby changing area?
Yes, there will be 4 baby changing tents spaced around the site, alongside Breast Feeding areas.

How can I contact Gloworm?
We can be contacted at: info@glowormfestival.co.uk

Gloworm has a number of street performers to entertain crowds whilst waiting for attractions, at the end of their shows some performers may carry out a hat collection this is a voluntary contribution if you have enjoyed the show.

Do I need a car parking pass with a Camping/ caravan ticket?
Yes every vehicle needs a parking pass to allow us to manage the amount of vehicles on site, these can be registered free of charge.

Can I park my car next to my tent?
In the interest of safely, the camp site has its own designated car park next to the camping field and we won't be allowing any vehicle access on the camping field.

Can I change my ticket to another day my plans have changed?
Unfortunately, tickets are not changeable please make sure you check your calendar prior to booking a ticket.
Exceptional circumstances will be considered, please contact us for advice.

I haven't received my ticket confirmation, what do I do?
We hold no data for customers please contact the ticket sale provider.

I haven't received my tickets the festival is in 3 weeks?
Please contact the ticket sale provider with your booking reference number they will be able to assist you.

Are there any prohibited items we should not bring?
Yes, the items below are prohibited:

  • Dogs and other pets; except assistance/guide dogs.
  • Glass items - with the exception of baby food jars.
  • Lasers, aerosols or sharp objects; except legitimate picnic items.
  • Hobby model aircraft and drones.
  • Professional camera or visual recording equipment; small hand held personal cameras without enhanced lenses are permitted.
  • Audio recording equipment.
  • Hard balls, frisbees or similar sports items.
  • Placards or banners on poles, whistles, air horns.
  • Furniture and equipment not appropriate for picnics.
  • Naked flames, candles, fireworks, flares, flammable liquids, Chinese lanterns or any other item that may be considered unsuitable or unsafe.
  • Illegal substances.
  • Cyclists welcome but bicycles within the event areas are prohibited. Bicycles may be left at an area adjacent to the Entrances at the Owner's risk.
  • Prohibited or unsafe items will be confiscated at the Owner’s risk and without liability to the Organiser.

 

If your question hasn't been answered above, please pop us a message across below and we will do our best to respond within 2 working days.