ACCESSIBILITY

At Gloworm Festival, we are committed to making our event as accessible and inclusive as possible. We know that everyone’s needs are different, and we’re always working to improve the experience for all our visitors.

Before you join us at Thoresby Park, please take a moment to read through the information below so you can plan your visit.

Site Description

Gloworm Festival takes place outdoors across the grounds of Thoresby Park. The site is mainly grass, which can become muddy and challenging in wet weather. While electric wheelchairs can usually navigate most areas, please be aware that the ground may be uneven in places.

  • There are pathways linking the car parks and campsites with the main arena.

  • The majority of the festival, however, is on grass with firm soil.

  • If mobility becomes difficult, your personal assistant may need to help you move around.

  • Please note: we are unable to provide internal transport on-site.

Access Facilities

Free Personal Assistant (Carer) Pass

We understand that some Glowormers may need extra support while at the festival. Customers who require additional assistance can apply for one free Carer Pass for their Personal Assistant or Support Worker.

Why you must purchase at least one adult ticket:
The Personal Assistant Pass is designed to support customers with additional accessibility needs. It is not a standalone ticket and cannot be used on its own to access the festival. At least one adult ticket must be purchased first, as the Carer Pass is issued specifically to assist that adult ticket-holder. This ensures the pass is used as intended—for providing support—rather than as a free entry ticket.

Key points:

  • To qualify, at least one adult ticket must be purchased.

  • One Carer Pass is available per transaction (VIP access not included).

  • Carer Passes cannot be refunded or exchanged if a carer ticket has already been purchased, but an additional pass may still be issued if you meet the criteria.

You will need to provide evidence of one of the following:

  • Middle or Higher Rate DLA (Care and/or Mobility)

  • Personal Independence Payment (PIP)

  • Proof of severe sight impairment

  • CredAbility Access Card (with +1 category requirement)

  • Recognised Assistance Dog ID

Application deadline: 1st August 2026
Processing time: Up to 10 working days

How to Apply for a Carer Pass

  1. Purchase your tickets first.

  2. Email info@glowormfestival.co.uk with the following:

    • Your order number

    • Proof of eligibility

    • Your name, address, and email

  3. Our ticketing partners will issue your Carer Pass as an e-ticket.

⚠️ Applications missing information cannot be processed, and we won’t be able to respond to incomplete queries.

Arrival & Site Information

By Car

Please follow festival signage when approaching the site and switch off your SAT NAV, as routes may change during the event.

Site Opening Times

  • Campsite & car park open: Friday 7th August 2026, 12pm

  • Campsite closes: Monday 10th August 2026, 12pm

  • Music & entertainment: 10am – 10pm daily

    • Main site closes at 5pm

    • Stages & fairground remain open until 10pm

Collecting Your Carer Pass

  • Tickets must be shown on arrival, with your tickets and your Personal Assistant present.

  • Passes cannot be collected in advance or by someone else.

All attendees (adults, teens, and children) require a valid ticket, except for your one free Personal Assistant.
You may change who acts as your PA on the day—no need to let us know in advance.

Facilities

Accessible Toilets

  • Accessible toilets will be available both in the campsite and main event site.

  • The main event site also includes a fully accessible toilet with:

    • Retractable grab rails

    • An electric hoist

    • An adjustable-height changing table

Further location details will be shared closer to the festival.

Assistance Dogs

Assistance Dogs are welcome, but please contact us beforehand with proof of registration or training (such as an ADUK certificate or Assistance Dog ID).

Additional Information

  • Lighting: Please note that strobe, flicker, laser, and other lighting effects may be in use across the site.

  • Quiet Space: We know that some guests—particularly those with learning difficulties or sensory sensitivities—may need a calm place to step away from the crowds. While this can be challenging in a festival setting, we do our best to provide quieter areas.

We’re here to help make Gloworm Festival as enjoyable and accessible as possible. If you have specific questions, please reach out to us at info@glowormfestival.co.uk