Please read these Terms & Conditions carefully before purchasing tickets or attending Gloworm Festival.

We want every family to enjoy a safe, welcoming and memorable festival experience. These terms explain what your ticket includes, your responsibilities as a visitor, our responsibilities as an event organiser and what happens if your plans or the event arrangements change.

Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.

1. About These Terms

1.1. Gloworm Festival is organised by Gloworm Events Ltd ("Gloworm", "we", "us" or "our").

1.2. These Terms & Conditions apply to admission tickets, camping tickets and associated festival experiences supplied by Gloworm, except where separate terms are expressly identified.

1.3. Tickets may be purchased through an authorised ticketing provider. Additional ticketing terms may apply and will be made available before purchase.

1.4. Where the ticketing provider acts as an agent, the relevant booking confirmation and ticketing terms will identify the contracting parties and responsibilities.

1.5. In the event of any inconsistency between these terms and applicable consumer law, consumer law takes precedence.

1.6. We may update these terms for future purchases. Changes made after a customer has purchased tickets will not retrospectively remove contractual or statutory rights.

2. Ticket Purchases and Admission

2.1. All visitors must hold a valid ticket appropriate to their age, admission day and chosen ticket package.

2.2. Children under two may attend without an admission charge but must have the appropriate free ticket.

2.3. Ticket age categories are determined by the published ticket eligibility rules at the time of purchase.

2.4. Family tickets admit the number and categories of people specified in the ticket description.

2.5. Tickets must be purchased through Gloworm or an authorised ticketing provider.

2.6. Tickets and wristbands must not be altered, duplicated, counterfeited or used fraudulently.

2.7. We may refuse admission where a ticket is invalid, fraudulent, cancelled or already used.

2.8. Visitors may be required to show proof of age or identity where reasonably necessary to verify ticket eligibility or comply with licensing requirements.

2.9. Lost or damaged tickets and wristbands should be reported to the official ticketing provider or festival team. Replacement is not guaranteed and may be subject to verification and reasonable administrative requirements.

2.10. Admission is subject to the festival's published opening hours, safety procedures and site rules.

3. Ticket Prices and Additional Charges

3.1. Ticket prices are displayed before purchase and may vary according to ticket type, availability and sales period.

3.2. Compulsory booking, transaction or administration charges will be disclosed as required by applicable law before payment.

3.3. Optional upgrades and additional experiences will be identified separately, with their prices and conditions explained before purchase.

3.4. Purchasing a festival admission ticket does not automatically include camping, glamping, VIP upgrades or other separately advertised products unless expressly stated in the ticket description.

3.5. Promotional offers and discounted ticket prices may be available for limited periods.

3.6. Customers who purchased tickets before a later promotion are not automatically entitled to a retrospective price adjustment, unless otherwise required by law or expressly offered as part of the promotion.

4. Refunds and Customer Cancellations

4.1. Gloworm Festival tickets are generally non-refundable where a customer changes their mind, can no longer attend, has made an incorrect booking or experiences a change in personal circumstances.

4.2. Tickets for leisure events taking place on specified dates are generally exempt from the standard 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

4.3. This does not affect any refund, cancellation or other remedy to which a customer is entitled under applicable consumer law or the terms of their booking.

4.4. Where a customer is unable to attend because of illness, travel difficulties, childcare arrangements, personal commitments or other individual circumstances, a refund will not ordinarily be provided unless the applicable booking terms, an optional protection policy or the law provide otherwise.

4.5. Customers who purchased optional ticket protection or insurance should contact the relevant provider and review the policy terms to determine whether their circumstances are covered.

4.6. Ticket protection or insurance is a separate product and does not replace any statutory rights a customer may have against Gloworm or the ticket seller.

4.7. Any request for a refund should be submitted to the official ticket provider or Gloworm using the contact details supplied with the booking.

4.8. Customers should retain their booking confirmation and payment details to assist with enquiries.

5. Booking Changes, Transfers and Resale

5.1. Customers wishing to change their booking should contact the official ticket provider as soon as possible.

5.2. Requests to change admission dates, ticket categories, names or camping arrangements are subject to the available booking facilities, ticket availability and applicable terms.

5.3. Where a change is permitted, the customer may be required to pay any difference in ticket price and any clearly disclosed, reasonable administration charge.

5.4. We cannot guarantee that a requested change will be possible.

5.5. Tickets may only be transferred or resold in accordance with the applicable ticketing terms and any authorised transfer or resale arrangements.

5.6. Tickets must not be used for unauthorised commercial promotions, competitions, raffles or incentives without prior written permission from Gloworm.

5.7. Nothing in this section affects a customer's statutory rights.

6. Event Cancellation

6.1. If Gloworm Festival is cancelled and does not take place, customers will be entitled to refunds in accordance with their statutory rights and applicable contractual terms.

6.2. Refund arrangements will be communicated through the official Gloworm website, authorised ticketing provider and other appropriate communication channels.

6.3. Where a refund is due, the amount will include the sums required by applicable law. This may include booking or administration fees where those fees must legally be refunded.

6.4. Where customers have purchased associated products such as camping or upgrades, the refund treatment of those products will depend on whether they can still be supplied and the customer's legal and contractual rights.

6.5. Refunds will normally be processed through the original ticketing provider and, where practicable, returned to the original payment method.

6.6. We will not require customers to accept credit or tickets for a future event instead of a refund where they are legally entitled to a monetary refund.

6.7. We recommend that visitors consider suitable travel and accommodation protection for costs incurred independently of their festival booking. This recommendation does not limit any liability we may have under applicable law.

7. Event Postponement, Rescheduling and Significant Changes

7.1. In exceptional circumstances, it may be necessary to postpone, reschedule or materially alter the festival.

7.2. Where an event is rescheduled, we will communicate the revised dates and explain the options available to affected ticket holders.

7.3. Customers who cannot attend a rescheduled event may be entitled to a refund or other remedy depending on the circumstances, applicable law and contractual terms.

7.4. Where there is a significant change to the event, including a substantial change to the dates, venue or overall experience purchased, customers may have rights to a refund or other appropriate remedy.

7.5. Gloworm may make reasonable operational changes to running orders, individual performances, activities, attractions and schedules.

7.6. Minor changes that do not materially affect the overall festival experience will not ordinarily entitle customers to a refund.

7.7. Where a change is sufficiently significant to affect what a customer reasonably contracted to receive, their statutory and contractual rights will be respected.

7.8. We will make reasonable efforts to notify customers of significant changes through the website, ticket provider and available contact details.

8. Performers, Attractions and Activities

8.1. Gloworm is a multi-activity family festival featuring music, entertainment, workshops, attractions and interactive experiences.

8.2. Advertised performers, characters, workshops, activities and attractions may be subject to change due to circumstances including illness, operational requirements, safety considerations or circumstances outside our reasonable control.

8.3. We will make reasonable efforts to provide suitable alternative entertainment or activities where practical.

8.4. Published performance times and activity schedules may change.

8.5. Some activities have limited capacity and may operate on a first-come, first-served or pre-booked basis.

8.6. Inclusion within festival admission does not guarantee access to a particular activity at a preferred time where capacity or safety restrictions apply.

8.7. We will clearly identify experiences that require an additional charge.

8.8. Any significant change to the overall contracted festival experience will be dealt with in accordance with Section 7 and applicable consumer law.

9. What's Included in Festival Admission

9.1. Standard festival admission includes access to the festival during the dates and times specified on the ticket.

9.2. General scheduled stage entertainment, standard activities, workshops and advertised included experiences are available as part of festival admission, subject to programme details, capacity and safety requirements.

9.3. Eligible fairground rides are included from 10am until 5pm on Saturday 14 and Sunday 15 August 2027, subject to the confirmed fairground operating policy, ride availability and individual safety restrictions.

9.4. Fairground rides on Friday evening and after the included daytime hours may incur additional charges.

9.5. Food, drinks, merchandise, separately advertised premium experiences and applicable accommodation upgrades are not included in standard festival admission.

9.6. Where an attraction has specific booking requirements, age restrictions or additional charges, these will be communicated in the relevant festival information.

9.7. Gloworm aims to provide families with a substantial range of activities included in admission. This does not mean that every product, service or experience available on site is free of additional charge.

10. Children, Guardians and Safeguarding

10.1. Gloworm is a family-focused festival. Children under 18 must attend with a parent, legal guardian or appropriately authorised responsible adult in accordance with the festival's admission policy.

10.2. A responsible adult must supervise children in their care throughout the festival, including the arena, campsites and other event areas.

10.3. Children must not be left unattended.

10.4. A maximum of four children may attend under the supervision of one responsible adult, subject to the published admission policy and any additional safeguarding requirements.

10.5. The responsible adult must ensure that children comply with applicable safety instructions, age restrictions and attraction rules.

10.6. We may take reasonable steps to protect a child where we believe their safety or welfare is at risk.

10.7. Serious or persistent failures to supervise children may result in removal from the festival where reasonably necessary for safety or safeguarding.

10.8. Gloworm operates safeguarding procedures and works with relevant authorities where appropriate.

10.9. Our full safeguarding policy is available separately and should be read alongside these terms.

11. Admission, Security and Behaviour

11.1. Gloworm is committed to providing a safe and welcoming environment for families, staff, performers and visitors.

11.2. Security staff may conduct reasonable searches of bags, clothing and belongings as a condition of entry, subject to applicable law and appropriate procedures.

11.3. Visitors who refuse a reasonable security search may be refused entry.

11.4. Illegal, dangerous or prohibited items may be refused entry or dealt with in accordance with the law.

11.5. Aggressive, threatening, abusive, discriminatory, dangerous or seriously disruptive behaviour will not be tolerated.

11.6. Visitors may be refused admission or removed where reasonably necessary to protect safety, prevent unlawful conduct or enforce material festival rules.

11.7. A visitor removed because of their own serious misconduct will not ordinarily receive a refund, subject to applicable law and the circumstances.

11.8. All visitors must follow reasonable safety instructions issued by event staff, security personnel and emergency services.

11.9. Gloworm may temporarily restrict access to areas or attractions where necessary for safety, crowd management or operational reasons.

12. Alcohol and Prohibited Substances

12.1. Gloworm operates a Challenge 25 policy for alcohol sales.

12.2. Anyone purchasing alcohol may be required to provide acceptable proof of age.

12.3. Alcohol must not be supplied to anyone under 18.

12.4. Visitors must not bring alcohol into the festival arena.

12.5. Adult camping visitors may bring reasonable quantities of alcohol for personal consumption into permitted camping areas, subject to the published campsite policy.

12.6. Excessive alcohol consumption, intoxication or unsafe behaviour may result in refusal of service or removal from the event.

12.7. Illegal drugs and prohibited psychoactive substances are not permitted.

12.8. We may involve the police or relevant authorities where reasonably necessary.

13. Prohibited Items

13.1. For safety and security reasons, the following items are prohibited unless expressly authorised by Gloworm:

• Illegal drugs and prohibited substances
• Weapons or items reasonably considered dangerous
• Fireworks, flares, smoke canisters and Chinese lanterns
• Unauthorised drones and laser equipment
• Glass bottles and glass containers
• Large unauthorised sound systems
• Generators not expressly permitted by the festival
• Unauthorised professional filming equipment
• Animals other than assistance dogs
• Other items specifically prohibited in the current visitor information

13.2. Certain camping equipment may be permitted only in designated areas and subject to specific safety requirements.

13.3. Gloworm may update the published prohibited-items guidance where reasonably necessary for safety or legal compliance.

13.4. Any material restrictions affecting visitors will be communicated as clearly as reasonably possible before the event.

14. Camping Terms

14.1. Camping is only permitted with a valid camping ticket or authorised camping package.

14.2. Standard festival admission does not include camping unless expressly stated.

14.3. Campers may arrive from 12pm on Friday 13 August 2027, subject to the confirmed campsite opening arrangements.

14.4. Campsite departure and car park closure times will be published in the 2027 visitor information before the festival.

14.5. Campers must occupy their allocated camping area and comply with the published pitch-size restrictions.

14.6. All tents, guy ropes, awnings and associated equipment must remain within the permitted pitch boundaries.

14.7. Vehicles are only permitted in designated areas and must comply with the relevant parking and camping rules.

14.8. Park & Pitch, powered pitches, glamping accommodation and other upgrades may be subject to separate terms and additional charges.

14.9. Purchasing an accommodation upgrade does not include festival admission unless expressly stated.

14.10. Campers must keep their pitch tidy and dispose of waste appropriately.

14.11. Children must remain under appropriate adult supervision in all camping areas.

14.12. Visitors must comply with reasonable campsite safety and noise restrictions.

14.13. Gloworm may require unsafe camping arrangements to be modified or removed.

15. Cooking, Fires and Camping Equipment

15.1. Open fires, fire pits, fireworks and other unauthorised naked flames are prohibited.

15.2. The use of camping stoves and BBQs is subject to the confirmed festival fire-safety policy.

15.3. Gas Stoves are permitted but must be places at least 1.2m from the ground.

15.4. Visitors must not use cooking equipment inside tents or enclosed structures where doing so creates a fire or carbon monoxide risk.

15.5. All cooking equipment must be used safely and in accordance with the manufacturer's instructions and festival safety requirements.

15.6. Gloworm may prohibit or restrict cooking equipment where necessary due to weather, fire risk or instructions from relevant authorities.

16. Accessibility and Assistance

16.1. Gloworm aims to make the festival accessible and welcoming to visitors with disabilities and additional access requirements.

16.2. Visitors requiring accessible facilities or reasonable adjustments are encouraged to contact the festival accessibility team before attending.

16.3. Requests for assistance will be considered individually and in accordance with applicable equality law.

16.4. Assistance dogs are permitted in accordance with applicable law and the festival's accessibility arrangements.

16.5. Any accessible ticketing or companion-ticket arrangements will be explained in the festival's published accessibility information.

16.6. Nothing in these terms limits rights under the Equality Act 2010.

17. Weather, Safety and Emergency Arrangements

17.1. Gloworm is an outdoor festival and may be affected by rain, wind, heat or other weather conditions.

17.2. Visitors should bring appropriate clothing, footwear and personal supplies.

17.3. The festival will normally continue in suitable weather conditions, including rain.

17.4. We may temporarily suspend, relocate or restrict activities where reasonably necessary for safety.

17.5. Where severe weather or another emergency prevents the event from taking place or results in a significant change, customer rights will be assessed in accordance with Sections 6 and 7.

17.6. We will not automatically exclude refund rights merely because cancellation or disruption results from circumstances outside our control.

17.7. Visitors must follow instructions issued by event staff and emergency services.

18. Photography, Filming and Privacy

18.1. Photography and filming may take place at Gloworm for legitimate event documentation, news reporting and promotional purposes.

18.2. Notices will be displayed where appropriate to inform visitors about official photography and filming.

18.3. Personal data, including identifiable photographs and video, will be processed in accordance with applicable data protection law and our Privacy Policy.

18.4. Where consent or another lawful basis is required for a particular use, Gloworm will ensure that an appropriate lawful basis is established.

18.5. Additional care will be taken when photographing or filming children.

18.6. Visitors with concerns about official photography or the use of an image should contact the festival team using the published privacy contact details.

18.7. Personal photography for private use is generally permitted, subject to reasonable restrictions intended to protect safety, privacy and the rights of others.

18.8. Commercial filming or photography requires prior written authorisation where applicable.

19. Personal Property and Liability

19.1. Visitors are responsible for taking reasonable care of their personal belongings.

19.2. Gloworm is not responsible for loss or damage caused solely by circumstances for which it is not legally responsible.

19.3. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

19.4. Nothing in these terms excludes or restricts customers' statutory consumer rights.

19.5. Where Gloworm breaches a contractual or legal duty, liability will be determined in accordance with applicable law.

19.6. Visitors should report accidents, injuries or significant incidents to festival staff as soon as reasonably practicable.

20. Complaints and Customer Support

20.1. We want to resolve customer concerns fairly and promptly.

20.2. For ticket delivery, payment queries, booking amendments and refund requests, customers should initially contact the official ticketing provider identified in their booking confirmation.

20.3. For festival operations, accessibility, safety or other event-related concerns, customers should contact Gloworm through the official website.

20.4. Where an enquiry is the responsibility of Gloworm rather than the ticket provider, customers will be directed to the appropriate contact.

20.5. Customers making a complaint should provide their booking reference, contact details and a clear explanation of the issue.

20.6. We will review complaints fairly and respond within a reasonable period.

20.7. Customers retain the right to pursue any remedies available under applicable law.

Official festival website: https://glowormfestival.co.uk/

Official ticketing provider: Gigantic

Ticket support: https://www.gigantic.com/contact-us

Gloworm customer contact: info@glowormfestival.co.uk

21. Intellectual Property and Commercial Activity

21.1. The Gloworm Festival name, logo, branding and associated artwork are protected by applicable intellectual property rights.

21.2. Unauthorised commercial use of festival branding, tickets or promotional materials is prohibited.

21.3. Tickets must not be used in competitions, promotions, auctions or commercial incentives without prior written authorisation from Gloworm.

21.4. This section does not restrict lawful personal, editorial or other permitted uses.

22. General Provisions

22.1. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply where legally permissible.

22.2. Failure by Gloworm to enforce a particular provision on one occasion does not automatically prevent enforcement of that provision on another occasion.

22.3. These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections and jurisdictional rights that apply.

22.4. Nothing in these terms prevents a consumer from exercising rights or bringing proceedings in a court where applicable law permits them to do so.

22.5. These terms should be read alongside the festival's Privacy Policy, Accessibility Information, Safeguarding Policy, ticket descriptions and any applicable accommodation or ticket-provider terms.

23. Important Reminder

Gloworm Festival is designed to be a welcoming, safe and enjoyable experience for children and their families.

By attending, visitors agree to follow reasonable festival rules and treat other visitors, staff, performers and the venue with respect.

We will always aim to communicate important information clearly, handle customer enquiries fairly and respect the rights of everyone attending.

Family focused. Not just family friendly.