ACCESSIBILITY

At Gloworm Festival, we are committed to making our event as accessible and inclusive as possible. We know that everyone’s needs are different, and we’re always working to improve the experience for all our visitors.

Before you join us at Thoresby Park, please take a moment to read through the information below so you can plan your visit.

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Site Description

Gloworm Festival takes place outdoors across the grounds of Thoresby Park. The site is mainly grass, which can become muddy and challenging in wet weather. While electric wheelchairs can usually navigate most areas, please be aware that the ground may be uneven in places.

• There are pathways linking the car parks and campsites with the main arena.

• The majority of the festival, however, is on grass with firm soil.

• If mobility becomes difficult, your personal assistant may need to help you move around.

• Please note: we are unable to provide internal transport on-site.

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Access Facilities

Free Personal Assistant (Carer) Pass

Gloworm Festival is committed to providing an accessible and inclusive experience for everyone.

We offer one complimentary Personal Assistant (PA) Pass to eligible guests who require additional support to attend the festival.

To keep the process fair and consistent, eligibility is determined using the Nimbus Access Card scheme. The person requiring support must hold a valid Nimbus Access Card with the +1 symbol to apply.

If you do not have a Nimbus Access Card, you can apply for one at https://app.accesscard.online/apply/access-card/form/

We do not accept DLA, PIP, Blue Badges, medical letters or other disability-related documents directly. If you do not currently have an Access Card, you will need to apply for one through Nimbus before applying for a Gloworm Festival PA Pass.

Children Under 16

All children under 16 must attend Gloworm Festival with a responsible adult.

Before applying for a PA Pass for a child, you must have purchased:

• One child ticket for the child requiring support; and
• At least one adult ticket for their parent, guardian or responsible accompanying adult.

If the child holds a valid Nimbus Access Card, one additional complimentary PA Pass may then be issued for the person providing their disability-related support.

The complimentary PA Pass cannot replace the paid adult ticket required to accompany a child under 16.

For example, where an eligible child attends with two adults, the child requires a paid child ticket and one adult requires a paid adult ticket. The second adult may use the complimentary PA Pass.

Guests Aged 16 or Over

Guests aged 16 or over must purchase the appropriate festival ticket for themselves.

If they hold a valid Nimbus Access Card, they may apply for one complimentary PA Pass for the person providing their additional support.

Important Information

• One complimentary PA Pass is available per eligible guest, per transaction.
• A valid Nimbus Access Card is required.
• The PA can be a parent, family member, friend, support worker or another appropriate person.
• The PA does not need to be a professional or employed carer.
• The PA Pass is only valid when accompanying the eligible guest and cannot be used as a standalone festival ticket.
• VIP access is not included, but can be purchased.
• For children under 16, the PA Pass is for an additional supporting person and cannot replace the child's required paid accompanying adult.

Already Purchased an Additional Ticket?

Please apply for your complimentary PA Pass before purchasing a separate ticket for your PA or carer.

If you have already purchased an additional ticket, it cannot be refunded or exchanged because you subsequently qualify for a complimentary PA Pass. You may still apply for the complimentary pass if you meet the eligibility requirements.

How to Apply

1. Purchase your festival tickets

You must purchase the required festival tickets before applying. For children under 16, this must include at least one child ticket and one adult ticket.

2. Check your Nimbus Access Card

The person requiring support must hold a valid Nimbus Access Card.

3. Email your application

Email info@glowormfestival.co.uk with:

• Your Gloworm Festival order number
• Your Nimbus Access Card details
• Your name
• Your address
• Your email address

4. Receive your PA Pass

Once your application has been approved, our ticketing partners will issue your complimentary PA Pass as an e-ticket.

Application deadline: 1st August 2027
Processing time: Up to 10 working days

Please ensure your application contains all the required information, as incomplete applications cannot be processed.