Gloworm Festival is committed to making our festival as accessible as possible for all our customers. We are always looking to make our Festival an inclusive space for everyone.
Please read all the information here before attending The Gloworm Festival
Gloworm Festival is an outdoor event utilising the Thoresby Park grounds. The majority of the grounds are flat and are serviced by a network of paths, however mobility problems are posed on grass areas, particularly in bad weather conditions. If it rains it may get muddy and access around the site (other than on paths) may be very difficult. Electric wheelchairs can tackle most areas without too much trouble but the ground can be uneven in places.
There are some pathways connecting the main events field with the car parks and camp sites, but the majority of the festival is on short grass with firm soil. Your personal assistant will need to assist you if it becomes difficult.
We do not offer any internal transport due to the limitations of moving around the site.
There are around 12 different performance areas, which are located in the main arena.
FREE ACCESSIBILITY PERSONAL ASSISTANT PASS
At Gloworm we know you are all incredible carers for your little ones, but we also understand that some Glowormers may need an additional pair of hands to help them navigate the festival.
Customers requiring additional assistance throughout the festival are entitled to ONE free Carers Pass for their Personal Assistant/Support worker.
In order to qualify for the Carer Pass, at least 1 adult ticket must be purchased.
Only one pass will be allocated per transaction and will not include VIP access.
In order to qualify for a carer pass, an atendee must be in receipt of 1 or more of the following.
• Middle or Higher rate DLA for care and/or mobility
• Receipt of Personal Independence Payment (PIP)
• Evidence of being severely sight impaired
• CredAbility Access Card – + 1 category requirement
• A recognised Assistance Dog ID Card.
NOTE: If you have already purchased the carer tickets we are unable to refund this and issue a pass retrospectively, but can still issue an additional pass if the criteria is met.
Please allow for up to 10 working days for carer applications to be processed.
In order to claim the assistant pass, you must purchase all other tickets and then email firstname.lastname@example.org with your order number, evidence, name, address and email. Gloworm will then pass this information over to our ticketing partners who will issue you with an E-Ticket.
PLEASE NOTE, due to the number of enquiries we receive we won't be able to respond to queries that don't contain all the correct information.
ARRIVING BY CAR
Please always use festival directions when you see them, and turn off SAT NAVs as these are not always up-to-date and may change due to event situations.
SITE OPENING TIMES
The campsite car park and campsite will open at Midday on Friday 16th August 2019
All campsites close at Midday on Monday 19th August (car parks close at 4pm).
Music and entertainment generally runs from roughly 10:00am – 10:00pm each day (The main site closes at 7pm with the stage and fairground remaining open till 10pm).
COLLECTING YOUR PERSONAL ASSISTANT/ CARER PASS
To collect your one free Personal Assistant pass, you must arrive with your tickets and the person who will be your PA. No wristbands can be collected in advance or by anyone else.
If you are arriving by public transport, staying in general camping or camping, your free Personal Assistant Pass will be available from any of the Box Offices – they will have a list with your name and have the relevant wristbands for you. There is a Box Office at each entrance and these are signed on our Event Maps.
All people (adults, teens and children) other than your ONE FREE Personal Assistant must have a valid ticket to enter the festival including the person requiring assistance. The name listed as your Personal Assistant can also change and you do not need to let us know in advance.
Accessible toilets will be provided across site. We will provide further info on their location closer to the festival.
There are accessible toilets at both on the campsite and main site.
If you would like to bring an Assistance Dog to the festival, please contact us directly first. We will request evidence in order for you to do so (this will usually be either be the Dogs’ ID book or evidence of the dog’s training as an Assistance Dog from an ADUK certified organisation).
We would like to advise all customers that flicker, laser, strobe and other lighting effects may be in use at the festival site.
We recognise that some, particularly those with specific learning difficulties may need to find a space to step away from the crowds and noise. We do our best to provide this but it is difficult in a festival environment.